Q: What sensors does iWatchTM
A: The iWatchTM sensor display and
alert software is vendor neutral. The sensor vendors we use most
often are manufactured by
however iWatchTM can be configured to accept any sensor
Universal Data Packets (UDP). iWatch is an ideal sensor data
collection program allowing orphan sensor data to be collected and
Q: What happens if a sensor goes
offline? Can iWatchTM accept manual entries?
A: Yes, in the event of a sensor going offline for
scheduled maintenance or malfunction, the iWatchTM system can
accept manually entered readings until the sensor can be brought back
Q: What 802.11 security protocols do
your sensors support?
A: Currently our sensors support WEP-128, WPA-PSK,
WPA2-PSK, and WPA/WPA2-PSK mixed mode.
Note: WPA2-PSK AES is not
Q: What networks do the sensors
A: The sensors can work with 802.11b and 802.11g
Q: How much bandwidth do the sensors
A: The sensors send a 73 byte data packet every
5-10 minutes. The bandwidth requirement is insignificant in most
Q: Can minimum and maximum temperature
ranges be set?
A: The iWatchTM software enables
a user with a sufficient security level to set minimum and maximum data
ranges for each sensor as well as a out of range duration in minutes.
If a sensors data reading falls outside the set range for more than the
out of duration time period an alert is generated. Alerts can be
sent via SMS text message to cell phones and/or via email.
Q: Do you provide a hosted service /
Software as a Service (SaaS) for
A: the iWatchTM software is available as a hosted
solution / Software as a Service (SaaS) as well as a licensed software application. Most of our
clients opt for the hosted solution when getting started since it
requires no server or software installation and clients can be up and
running in 10 minutes. For clients looking to purchase the
software the iWatchTM software license is licensed based upon the number
of sensors managed and includes is available with a annual software
maintenance and support service that includes periodic upgrades and
Q: If I start off with a hosted system
can I later choose to purchase the
iWatchTM software and move the existing
A: Absolutely. That is why the hosted solution is so
popular. It allows clients to start out with a small initial
investment and later install the iWatchTM software in-house when it makes
Q: Can the sensors be used for ultra
A: Yes. The sensors can use a standard range
tethered sensor good for -50°C to 125°C or an extended range tethered
probe good for -200°C to 125°C. Thermobuffer sensors are also
available with the sensor enclosed in a liquid filled vial (-50°C to
Q: Is the iWatch system FDA CFR 21 part
A: It is
not possible for any software system to offer a turnkey FDA CFR21
part 11 compliant system since compliance requires both client
procedural controls coupled with the vendor system.
software does offer features that support these controls such as
tamper-proof data storage, change tracking, electronic signature
support. SMG’s goal is to create and sustain a sensor data
software storage system that is auditable to support any type of
compliance audits including 21CFR part 11. The team at SMG is
committed to working with our clients in enhancing the iWatch system
support when additional features might be of value.
Q: Do you work with cellular routers?
A: Yes. We have worked with MOXA OnCell
cellular routers for locations that do not have existing DSL or Cable
modem Internet access. This is a good solution for remote sites
that do not have ready access to an existing Internet connection.